Front Desk Receptionist (Contract) - Mad Monkey Uluwatu, Bali

Join the Mad Monkey Uluwatu team as our next Front Desk Receptionist and become the heart of Bali’s most vibrant social hostel! Located in the stunning surf paradise of Uluwatu, Mad Monkey Hostels is renowned for its energetic atmosphere, world-class hospitality, and commitment to creating unforgettable experiences for our guests. As a Front Desk Receptionist, you will be the first point of contact for our diverse international guests, ensuring their stay is seamless and enjoyable. Every day, you’ll greet guests with a warm smile, assist with check-ins and check-outs, and handle various administrative tasks. This is your chance to showcase your exceptional customer service skills and contribute to a dynamic, fast-paced environment.

Mad Monkey Hostels is more than just a place to stay; it’s a community where travelers from around the world come together to share stories, make friends, and create memories. With its prime location in Uluwatu, the hostel offers easy access to nearby attractions, including the famous Uluwatu Temple, waterfalls, and surf spots. Join us and be part of a team that values innovation, teamwork, and a passion for hospitality.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a friendly and professional demeanor, ensuring they feel at home from the moment they arrive.
• Assist with check-ins and check-outs, including verifying guest details and managing payments.
• Handle guest inquiries, reservations, and cancellations, using tools like Booking.com and direct calls.
• Maintain accurate records of guest information and hostel operations using Microsoft Excel.
• Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
• Monitor and secure the hostel premises, including checking security cameras and ensuring all areas are safe.
• Assist with event planning and coordination, including setting up for social events and activities.
• Provide excellent customer service, resolving any issues or concerns promptly and professionally.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or receptionist role in the hospitality industry.
• Fluent in English, both spoken and written, as it is the primary language used in the hostel.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills, with the ability to manage time and workload efficiently.
• Familiarity with Microsoft Office, particularly Excel, is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Passion for travel and a genuine interest in meeting and assisting diverse guests.
• Ability to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

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