Customer Support Representative (Chat & Voice) - Immediate Hire in Bali

Join Alorica, a global leader in customer experience solutions, as a Chat Support Representative in beautiful Bali! This is an urgent-hire opportunity for dynamic professionals who thrive in fast-paced, customer-centric environments. You’ll serve as the first point of contact for customers, resolving their inquiries efficiently and professionally. Our team in Bali is dedicated to delivering exceptional service, and we’re looking for someone who can handle both chat and voice support seamlessly. This role offers a unique blend of work-life balance, stunning surroundings, and the chance to grow your career in a reputable international company.

As a Customer Support Representative, you’ll be responsible for providing top-notch customer service through various channels. You’ll use tools like Zendesk, Salesforce, and LivePerson to manage customer interactions, ensuring every query is addressed promptly and accurately. This role is perfect for those who enjoy multitasking, problem-solving, and making a tangible difference in customers' experiences. If you’re passionate about customer service and eager to work in a vibrant, international setting, we want to hear from you!

Alorica’s Bali office is located in a prime area, offering a comfortable work environment with easy access to local amenities. Join us and be part of a team that values innovation, diversity, and excellence. This is your chance to take the next step in your career while enjoying the beauty and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through chat and voice support, ensuring high satisfaction ratings.
• Use CRM tools like Zendesk and Salesforce to manage customer interactions and track resolutions.
• Handle customer inquiries, complaints, and requests with professionalism and empathy.
• Collaborate with cross-functional teams to resolve complex issues and improve customer experiences.
• Adhere to service level agreements (SLAs) and quality standards to maintain high performance metrics.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to a positive team culture and support colleagues in achieving their goals.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a call center or support role.
• Proven ability to handle high volumes of inquiries with a focus on customer satisfaction.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM tools like Zendesk, Salesforce, or LivePerson is a plus.
• Ability to work in a fast-paced environment with a positive attitude.
• Willingness to travel to different locations within Bali as needed.
• Valid ID and work permit for Bali (if applicable).

🛠️ Keahlian

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