Lead, Account Management (Bali Based)

Join Agoda, a global leader in online travel, as a Lead, Account Management based in beautiful Bali. This is a unique opportunity to drive growth in Indonesia's thriving travel market while leading a dynamic team. You'll play a pivotal role in expanding Agoda's footprint in Bali, a key destination for both domestic and international travelers. With a team of 5-7 Account Managers, you'll be responsible for managing key accounts, driving revenue growth, and ensuring exceptional customer service. The ideal candidate will thrive in a fast-paced environment, leveraging their deep understanding of the travel industry and strong relationship-building skills.

Agoda is a fast-growing company with a strong commitment to innovation and customer satisfaction. Based in Bali, you'll have the opportunity to work in a vibrant, international environment while contributing to the success of a global brand. This role offers excellent growth prospects, competitive compensation, and the chance to make a significant impact in the travel industry.

📋 Tanggung Jawab Pekerjaan

• Manage a portfolio of key accounts, driving revenue growth and customer satisfaction.
• Develop and implement account management strategies to maximize sales and profitability.
• Build and maintain strong relationships with hoteliers, travel agencies, and other key stakeholders.
• Monitor market trends and industry developments to identify new opportunities for growth.
• Lead and mentor a team of Account Managers, providing guidance and support.
• Collaborate with cross-functional teams to ensure seamless integration of account management strategies.
• Analyze sales performance and provide actionable insights to drive continuous improvement.
• Represent Agoda at industry events and conferences to strengthen brand presence and relationships.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, Hospitality, or a related field.
• Minimum 5 years of experience in account management, preferably in the travel or hospitality industry.
• Proven track record of driving revenue growth and customer satisfaction.
• Strong understanding of the travel industry, including distribution channels, pricing strategies, and market trends.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficient in using CRM tools such as Salesforce or HubSpot.
• Fluency in English, both written and spoken.
• Ability to travel frequently, including to Bali and other key destinations.

🛠️ Keahlian

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